We are Lazard Property Solutions Limited, trading as Lazard Plumbing, Heating & Gas. We are registered in England and Wales, company number 08996960. Our registered office is 36a Goodmayes Road, Ilford, Essex IG3 9UR. Our trading address is 11 Meadow Way, Upminster, Essex RM14 3AA.
Our Gas Safe registration number is 570914.
You can contact us on 01708 502 346 or at support@lazardplumbing.co.uk.
Where these terms say “we”, “us” or “our”, they mean Lazard Property Solutions Limited. Where they say “you” or “your”, they mean the person or business we are contracting with.
These terms apply to all work we carry out, together with the quotation, the job confirmation and the invoice for your job. Where a quotation says something different from these terms, the quotation takes priority for that job.
Some of these terms depend on whether you are a consumer or a business customer.
You are a consumer if you are an individual and the work is for your own home or for purposes mainly outside any business. If you are a consumer, you have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these terms takes those rights away.
You are a business customer if you are a company, a partnership, a sole trader acting for business purposes, a landlord acting in the course of a property business, or a main contractor engaging us as a subcontractor.
Where a section is marked consumers only or business customers only, it applies only to that type of customer.
Our quotations are valid for 30 days from the date of issue. After 30 days we may re-quote or withdraw the quotation.
A quotation covers only the work described in it. Anything not described is not included.
Prices are exclusive of VAT unless the quotation says otherwise. VAT is charged at the rate applying on the date of the invoice.
Where a quotation is based on a survey, it is based on what was visible and accessible at the time. Section 11 explains what happens if something is found later that could not reasonably have been seen.
You can accept a quotation by email, by text message, through the link on the quotation, or verbally. We will then send you a job confirmation by email. The job confirmation records what has been agreed. If anything in it is wrong, please tell us before work starts.
A contract is formed when we send the job confirmation, or when we start the work, whichever is first.
We book dates once the deposit stated in your quotation has been received.
If the contract was agreed at your home, by phone, by email or online, you have the right to cancel within 14 days without giving a reason. This includes contracts agreed during a survey visit.
The 14 days run from the day the contract is formed.
To cancel, tell us in writing before the 14 days are up. Email support@lazardplumbing.co.uk, or write to us at 11 Meadow Way, Upminster, Essex RM14 3AA. You may use the cancellation form at the end of these terms, but you do not have to.
If you cancel within the 14 days, we will refund everything you have paid, including your deposit, within 14 days of being told.
If you want us to start within the 14 days, you must ask us to in writing. An email or text is enough. If you then cancel, you must pay for the work already done and for materials ordered specifically for your job. If the work is finished within the 14 days, the right to cancel ends.
Materials made or ordered to your specification, such as made-to-measure screens, bespoke units or items ordered in a colour or size we do not stock, cannot be returned once ordered.
If you cancel after the 14-day period, we will refund your deposit less the cost of any materials already ordered for your job and any costs we have already incurred, such as work carried out, design time or supplier restocking charges. We will tell you what has been deducted.
The deposit and the payment stages for your job are set out in your quotation. They vary with the size and type of work, so the quotation is the authority, not this section.
We take payment in advance of, or in stages during, the work. Materials are ordered once the relevant payment has been received.
We accept bank transfer, credit and debit card via a secure payment link, and cheque.
Invoices are due on receipt unless your quotation or job confirmation says otherwise.
Consumers. If an invoice is not paid by its due date, we may charge interest at 4% a year above the Bank of England base rate, from the due date until payment is received.
Business customers only. If an invoice is not paid by its due date, we may charge interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, and we may suspend work on any job for you until the account is paid.
Ownership. Materials and equipment we supply remain our property until they have been paid for in full.
Any change to the agreed work, and any additional work, will be discussed and agreed with you, with the price, before it is carried out.
Where you ask for a change after materials have been ordered, the cost of the materials already ordered remains payable.
Please give us safe and clear access to the areas we need to work in, at the agreed times, together with access to water and electricity.
Please clear the working areas before we arrive. Where furniture, belongings or floor coverings need to be moved and this has not been agreed in advance, we may have to reschedule.
Parking. Our engineers carry heavy tools and materials and need to park close to the property. Please arrange parking before the day, including a visitor permit where one is needed. If no parking is available when we arrive, we may not be able to carry out the work and section 10 may apply.
We cover the London Congestion Charge and the ULEZ charge. These are not passed on to you.
Parking fines caused by parking not being arranged as agreed are recharged at cost.
An abortive visit is one where we attend as arranged but cannot carry out the work for a reason outside our control. For example: no access, no parking, the property is not ready, materials you are supplying have not arrived, or the working area is unsafe.
If you need to move an appointment and you tell us at least 48 hours before, there is nothing to pay.
Where an appointment is cancelled or postponed with less than 48 hours’ notice, or the visit is abortive, we charge:
If we are able to book our engineers on another job for that time, there is no charge. Materials already ordered for your job remain payable.
Our quotations are based on what was visible and accessible at the time of survey. We cannot see inside walls, under floors, or inside existing pipework and appliances.
If, once work begins, we find defects, corrosion, unsuitable structure, non-compliant existing work or anything else that could not reasonably have been seen, we will stop, tell you what we have found, and give you a written price before doing anything further. We will not carry out extra chargeable work without your agreement.
We are not responsible for faults in existing installations we have not worked on, or for the condition of parts we have not replaced. Where we connect new work to an existing system, we cannot guarantee the existing system.
The performance of showers, taps, appliances and hot water depends on the water supply to your property, which is outside our control.
Where the performance of the finished installation depends on the supply, we will check the pressure and flow and discuss the options with you if it is not adequate.
Altering pipework, fittings or components can change how an existing system performs. We are not responsible for existing limitations in the supply, or for changes in performance that result from them, where we have advised you of the position beforehand.
Unless your quotation says otherwise, the following are not included in our prices:
Materials we supply are covered by our guarantee in section 23 and by the manufacturer’s own warranty. We register manufacturer warranties on your behalf where we can.
Materials you supply. Where you supply materials, our workmanship guarantee covers our installation only. We give no warranty on the materials themselves, and we are not responsible for deliveries, shortages, damage in transit or ordering errors.
Please have everything on site and checked before the first day. Where a delay is caused by materials you have supplied, our standard rates apply for the time lost, and section 10 may apply. Where an item you supplied turns out to be faulty or unsuitable, any return visit is chargeable.
Please tell us before work starts if you know or suspect that asbestos is present at the property.
If we find material during the work that we suspect contains asbestos, we will stop work immediately and will not restart until it has been tested and, where necessary, dealt with by a licensed specialist.
The cost of testing, managing and removing asbestos is yours. We will invoice for the work completed up to the point we stopped.
We remove waste from our own work where the quotation says so. We do not remove waste produced by others, and we are not responsible for skips provided by others.
Where waste from our work is not suitable for normal disposal and this was not allowed for in the quotation, we will tell you and agree the cost before removing it.
All gas work is carried out by Gas Safe registered engineers. Our registration number is 570914.
Where a gas installation is notifiable, we notify it under the Building Regulations and you will receive the certificate.
If we find a gas appliance or installation that is immediately dangerous or at risk, we are required by law to make it safe, which may mean disconnecting or capping it, and to record it. We will explain what we have found and what your options are.
Boiler servicing. We service to the manufacturer’s instructions and record the service in the boiler’s service record where available.
Gas Safety Records for landlords. A Gas Safety Record is required by law for rented property every twelve months. We issue the record to the landlord and, where asked, leave a copy with the tenant.
Where we cannot complete a Gas Safety Record because an appliance is not working, we will tell you what the repair would cost. A call-out charge of £85 + VAT applies to that visit. Once repairs are done, we return, complete the check and issue the record.
Cleaning a magnetic system filter is not included in a service or a Gas Safety Record unless stated.
We do not include electrical certificates as standard. If you need one, tell us and we will price it separately.
Our prices include connection to an existing electrical supply only. New circuits, consumer unit work, new supplies and the certification that goes with them are quoted separately.
Electrical work carried out by you or by others, its compliance and its certification are not our responsibility.
A repair is charged at a fixed price of £85 + VAT for up to one hour of labour, payable when you accept the quotation. Materials are charged separately.
The first visit carries this minimum charge whether or not the repair is completed. Within that hour we will try to find the problem and put it right.
If we need more time or more materials to finish, we will give you a fixed price before we continue. If you decide not to go ahead, you pay only the first-hour charge.
Our guarantee on a repair covers the repair we carried out. It does not extend to the wider existing system or to parts we did not replace.
An investigation is charged for the time it takes, not for the result. We cannot guarantee that a fault will be found, or found within a set time, and the charge is payable either way.
The first hour is charged at a fixed price of £85 + VAT and is payable when you accept the quotation. After the first hour, we charge £35 + VAT for each further 30 minutes. We will tell you when we are approaching the hour, so you can decide whether to continue. Materials are added to the final invoice.
Access. To find a leak we may need to reach hidden pipework, which can mean lifting floors or cutting into walls and ceilings. We will ask your permission first. Making good floors, walls and ceilings is not included and can be quoted separately.
Any start date, duration or completion date we give is an estimate made in good faith. We will tell you as soon as possible if something changes.
We are not responsible for delays caused by things outside our control, including material shortages, delays by other trades, delays by you, weather and access problems.
We guarantee our workmanship for 24 months from the date the work is completed. If work we carried out proves faulty within that period, we will repair or replace it at no cost to you.
Parts and materials we supply carry the manufacturer’s own warranty, which we register on your behalf where we can. Some manufacturer warranties require the appliance to be serviced every year.
The guarantee does not cover:
Consumers. This guarantee is in addition to your legal rights under the Consumer Rights Act 2015 and does not affect them. For independent advice, you can contact Citizens Advice or your local Trading Standards service.
We will always give you as much notice as we can. If we cancel or postpone a booked date, we will offer you the earliest alternative date and you will not be charged for the delay.
We may decline or stop a job where the property is unsafe, where access or parking is not available as agreed, where asbestos is found, where an account is overdue, or where our staff are treated in an abusive or threatening way. In those cases we will invoice for the work completed up to that point.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited.
Consumers. We are responsible for loss and damage that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
Business customers only. We are not liable for loss of profit, loss of business, business interruption or loss of expected savings. Our total liability for any job is limited to the price of that job.
We hold public liability and employer’s liability insurance. Details are available on request.
If something is not right, please tell us. Email support@lazardplumbing.co.uk or call 01708 502 346.
We will acknowledge your complaint within two working days and give you a full response within ten working days. If we need longer, we will tell you why and when to expect an answer.
If you are a consumer and are not satisfied with our response, you can contact Citizens Advice on 0808 223 1133 or your local Trading Standards service.
We use your personal information in line with UK data protection law and our Privacy Policy, which is on our website. We use it to quote, to carry out and record the work, to meet our legal obligations, and to contact you about your job. We do not sell your personal information.
We may update these terms from time to time. The version that applies to your job is the one in place on the date your quotation was issued.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Complete and return this form only if you wish to cancel the contract. You do not have to use this form; any clear statement in writing will do.
To: Lazard Property Solutions Limited, 11 Meadow Way, Upminster, Essex RM14 3AA — support@lazardplumbing.co.uk
I give notice that I cancel my contract for the following service:
Quotation or job number: ______________________
Date of quotation acceptance: ______________________
Name: ______________________
Address: ______________________
Signature (only if sent on paper): ______________________
Date: ______________________