These Terms and Conditions are the standard terms for the provision of services by Lazard Property Solutions Limited, trading as Lazard Plumbing Heating and Gas a Private Limited Company registered in England under number 08996960, whose registered address is 36a Goodmayes Road, Ilford IG3 9UR.
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
| “Business Day” | means any day other than a Saturday, Sunday or bank holiday; |
| “Calendar Day” | means any day of the year; |
| “Contract” | means the contract for the provision of Services, as explained in Clause 3; |
| “Deposit” | means an advance payment made to Us under sub-Clause 5.5; |
| “Month” | means a calendar month; |
| “Price” | means the price payable for the Services; |
| “Services” | means the services of any of plumbing, heating and air-conditioning installation, servicing, or repairs which are to be provided by Us to you as specified in your Order (and confirmed in Our Order Confirmation); |
| “Special Price” | means a special offer price payable for Services which We may offer from time to time; |
| “Order” | means your order for the Services as attached; |
| “Order Confirmation” | means Our acceptance and confirmation of your Order as described in Clause 3; |
| “Manufacturer Guarantee” | means any guarantee offered by any manufacturer of any equipment and/or fittings installed by us at your property; |
| “We/Us/Our” | means Lazard Property Solutions Limited, a Private Limited Company registered in England under number 08996960, whose registered address is 36a Goodmayes Road, Ilford IG3 9UR. |
1.2 Each reference within these Terms and Conditions to “writing” and any similar expression includes electronic communications, whether e-mail, text message, or other means.
Lazard Property Solutions Limited, a Private Limited Company registered in England under number 08996960, whose registered address is 36a Goodmayes Road, Ilford IG3 9UR.
2.1 Our VAT number is 258896925
2.2 We are registered on the Gas Safe Register with Registration No. 570914
2.3 We provide key services of installation, servicing and repairs of gas and heating equipment, and also Landlord Gas Safety Certificates
3.1 These Terms and Conditions govern the sale and provision of Services by Us and will form the basis of the Contract between Us and you. Before submitting an Order, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please ask Us for clarification.
3.2 Nothing provided by us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that we may, at our discretion, accept.
3.3 A legally binding contract between Us and you will be created upon our acceptance of your Order, indicated by Our Order Confirmation form. Order Confirmations will be provided in writing.
3.4 Our Order Confirmation provides the following information is given or made available to you prior to the formation of the Contract between Us and you, save for where such information is already apparent from the context of the transaction:
3.4.1 The main characteristics of the Services;
3.4.2 Our identity (set out above in Clause 2) and contact details (as set out below in Clause 11);
3.4.3 The total Price for the Services, including taxes or, if the nature of the Services is such that the Price cannot be calculated in advance, the manner in which it will be calculated;
3.4.4 The arrangements for payment, performance and the time by which (or within which) We undertake to perform the Services;
4.1 All Orders for Services made by you will be subject to these Terms and Conditions.
You may change your Order any time before works commence, any changes will be discussed and agreed in advance. We begin providing the Services by contacting Us.
If the customer changes the Order we will inform you of any change to the Price in writing by way of a revised quotation indicating the variations from the initial quotation.
You may cancel your Order within 14 days of placing it. If you have already made any payments to Us under Clause 5 (including, but not limited to, the Deposit), subject to sub-Clause 5.6, the payment(s) will be refunded as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation. [If you request that your Order be cancelled, you must confirm this in writing.] If you wish to cancel the Services after this time period, or once We have begun providing the Services, please refer to Clause 10.
We may cancel your Order at any time before We begin providing the Services due to the unavailability of required personnel or materials or due to the occurrence of an event outside of Our reasonable control. If such cancellation is necessary, We will inform you as soon as is reasonably possible. If you have made any payments to Us under Clause 5 (including, but not limited to the Deposit), the payment(s) will be refunded as soon as is reasonably possible and in any event within 14 Calendar Days of Us informing you of the cancellation. Cancellations will be confirmed in writing to the email provided
5.1 Our Prices may change at any time but these changes will not affect Orders that We have already accepted prior to the effective change date
5.2 All Prices include VAT. If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay. Changes in VAT will not affect any Prices where We have already received payment in full from you.
5.3 Before We begin providing the Services, you will be required to pay a Deposit of 25% OR more OR the total Price for the Services. The due date for payment of your Deposit OR total Price will be included in the Order Confirmation. Late deposit payments may delay your Services commencing on the planned date.
5.4 In exceptional circumstances, if your Order is cancelled, your Deposit OR Payment will be refunded in full or in part. The amount due will be calculated based upon the Price for the Services, and the amount of work (if any) already undertaken by Please refer to sub-Clauses 4.4 and 4.5 if your Order is cancelled before the Services begin, or to Clause 10 if the Services are cancelled after they have begun.
5.5 If applicable, the balance of the Price will be payable once We have provided the Services on a weekly basis OR in advance OR arrears during the provision of the Services.
5.6 We accept the following methods of payment:
5.6.1 Cash;
5.6.2 Bank Transfer;
5.6.3 Credit and debit card payment via a payment link only;
5.6.4 Cheques
5.7 Credit and/or debit cards will be charged immediately.
5.8 If you do not make payment to Us by the due date as shown in/on our Quotation OR Order Confirmation, We may charge you interest on the overdue sum at the rate of 4% per annum above the base lending rate of Barclays Bank UK PLC from time to time. Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment. You must pay any interest due when paying an overdue sum. Should we not receive payment within 3 weeks’ of the invoice due date your debt will be passed to a third-party debt recovery agency to recover the outstanding amount.
5.9 The provisions of sub-Clause 5.10 will not apply if you have promptly contacted Us to dispute an invoice in good faith. No interest will accrue while such a dispute is ongoing.
6.1 As required by law, We will provide the Services with reasonable skill and care, consistent with best practices and standards in the plumbing, heating and air-conditioning installation and servicing industry, and in accordance with any information provided by Us about the Services and about Us.
6.2 We will begin providing the Services on the date confirmed in Our Order Confirmation.
6.3 We will make every reasonable effort to complete the Services on time and in accordance with your Order. We cannot, however, be held responsible for any delays if an event outside of Our control occurs. Please see Clause 9 for events outside of Our control.
6.4 If We require any information or action from you in order to provide the Services (for example, if your installation, repair or service requires part(s) that have to be purchased and/or ordered from a supplier or manufacturer), We will inform you of this as soon as is reasonably possible.
6.5 If the information or action required of you under sub-Clause 6.5 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result. If additional work is required from Us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information or action on your part, We may charge you a reasonable additional sum for that work.
6.6 In certain circumstances, for example where there is a delay in you sending Us information or taking action required under sub-Clause 6.5, We may suspend the Services. We will inform you of that suspension in writing by email.
6.7 In certain circumstances, for example, where We encounter a technical problem, We may need to suspend the Services in order to resolve the issue. Unless the issue is an emergency and requires immediate attention, We will inform you in advance in writing before suspending the Services.
6.8 If the Services are suspended under sub-Clauses 6.7 or 6.8, you will not be required to pay for them during the period of suspension. You must, however, pay any invoices that you have already received from Us by that invoice due date(s)
6.9 If you do not pay Us for the Services as required by Clause 5, We may suspend the Services until you have paid all outstanding sums due. If this happens, We will inform you in writing by email and/or text message. This does not affect Our right to charge you interest under sub-Clause 5.10.
7.1 We always use reasonable efforts to ensure that Our provision of Services is trouble-free. However, if there is a problem with the Services, materials or workmanship We request that you inform Us as soon as possible. You do not need to contact Us in writing.
7.2 We will use reasonable efforts to remedy problems with the Services as quickly as is reasonably possible and practical. In emergency situations, such as those where vulnerable people living on your property may be affected, We will use reasonable efforts to remedy problems within 24 hours.
7.3 We will not charge you for remedying problems under this Clause where the problems have been caused by Us, any of our agents or employees or sub-contractors. If We determine that a problem has been caused by incorrect or incomplete information or action provided or taken by you, sub-Clause 6.6 will apply and We may charge you for remedial work.
7.4 As a consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office. If We do not perform the Services with reasonable skill and care, you have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you, you have the right to a reduction in price and will be at our own discretion. If the Services are not performed in line with information that We have provided about them, you also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you (or if Our breach concerns information about Us that does not relate to the performance of the Services), you have the right to a reduction in price at our own discretion. If, for any reason, We are required to repeat the Services in accordance with your legal rights, We will not charge you for the same, and We will bear any and all costs of such a repeat performance. In cases where a price reduction applies, this may be any sum up to the total Price and, where you have already made payment(s) to Us, may result in a full or partial refund. Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that you are entitled to the refund) and made via the same payment method originally used by you unless you request an alternative method. In addition to your legal rights relating directly to the Services, You also have remedies if We use faulty or incorrectly described materials.
8.1 We accept no responsibility for obtaining any planning permission, building consent, local authority permissions, licence, or other statutory authority required for the work you have contracted us to carry out.
8.2 We accept no responsibility for damage to your property which is attributable to defects in the structure and/or pre-existing installation at the property.
8.3 We are not responsible for the removal of hazardous waste, for example asbestos, blocked drains, etc. that We may discover while providing the Services.
8.4 We accept no liability for any damage to your property including decorations, ceiling, flooring (including carpets, tiles, wood, etc), grounds, plaster, walls, etc. which may result from the provision of our Services. Where access for equipment/fittings have necessitated any or a combination of removal, drilling or making holes at your property, We will seek to make good but not redecorate or return the incursion to its former state for example, carpets will be re-laid but not fixed back to its former position/condition. Note that some decorations cannot be re-laid or refitted, for example, ceramic and/or wooden tiles/flooring. You should anticipate the costs of such refitting as You will be fully responsible for such costs as between You and other contractors you employ for that purpose.
8.5 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence (including that of Our employees, agents or sub-contractors). Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
8.6 We provide Services for domestic and private use. We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind (including resale). By accepting your Order, you agree that you will not use the Services for such purposes. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
8.7 Nothing in these Terms and Conditions seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
8.8 Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.
9.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
9.2 If any event described under this Clause 9 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
9.2.1 We will inform you as soon as is reasonably possible;
9.2.2 Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;
9.2.3 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;
9.2.4 If an event outside of Our control occurs and you wish to cancel the Contract, you may do so in accordance with your right to Cancel under sub-Clause 10.3.3. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 14 Calendar Days of Our acceptance of your cancellation notice;
9.2.5 If the event outside of Our control continues for more than 4 (four) weeks, We will cancel the Contract in accordance with Our right to cancel under sub-Clause 10.6.3 and inform you in writing of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible, and in any event, within 14 Calendar Days of Our cancellation notice.
10.1 If you wish to cancel your Order for the Services before the Services begin, you may do so under sub-Clause 4.4.
10.2 Once We have begun providing the Services, you are free to cancel the Services and the Contract at any time by giving Us seven days written notice. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 5.
10.3 If any of the following occur, you may cancel the Services and the Contract immediately by giving Us 7 days written notice. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of your cancellation. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 5. If you cancel because of Our breach under sub-Clause 10.3.1, you will not be required to make any payments to Us. You will not be required to give 7 days notice in these circumstances:
10.3.1 We have breached the Contract in any material way and have failed to remedy that breach within 14 calendar days of you asking Us to do so in writing; or
10.3.2 We enter into liquidation or have an administrator or receiver appointed over Our assets; or
10.3.3 We are unable to provide the Services due to an event outside of Our control (as under sub-Clause 9.2.4); or
10.4 We may cancel your Order for the Services before the Services begin under sub-Clause 4.5.
10.5 Once We have begun providing the Services, We may cancel the Services and the Contract at any time by giving you 3 days written notice. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 5.
10.6 If any of the following occur, We may cancel the Services and the Contract immediately by giving you written notice. If you have made any payment to Us for any Services We have not yet provided; these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice. If We have provided Services that you have not yet paid for, the sums due will be deducted from any refund due to you or, if no refund is due, We will invoice you for those sums and you will be required to make payment in accordance with Clause 5. We will not be required to give 3 days notice in these circumstances:
10.6.1 You fail to make a payment on time as required under Clause 5 (this does not affect our right to charge interest on overdue sums under sub-Clause 5.10); or
10.6.2 You have breached the Contract in any material way and have failed to remedy that breach within 3 days of Us asking you to do so in writing; or
10.6.3 We are unable to provide the Services due to an event outside of Our control (for a period longer than that in sub-Clause 9.2.5).
10.7 For the purposes of this Clause 10 (and in particular, sub-Clauses 10.3.1 and 10.6.2) a breach of the Contract will be considered ‘material’ if it is not minimal or trivial in its consequences to the terminating party (i.e. you under sub-Clause 10.3.1 and Us under sub-Clause 10.6.2). In deciding whether or not a breach is material no regard will be had to whether it was caused by any accident, mishap, mistake or misunderstanding.
11.1 If you wish to contact Us, you may do so by telephone at 01708502346 or by email at support@lazardplumbing.co.uk.
11.2 In certain circumstances, you must contact Us in writing (when cancelling an Order, for example, or exercising your right to cancel the Services). When contacting Us in writing, you may use the following methods:
11.2.1 Contact Us by email at support@lazardplumbing.co.uk; or
11.2.2 Contact Us by pre-paid post at Lazard Property Solutions Limited, 36a Goodmayes Road, Ilford IG3 9UR.
12.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
12.2 All complaints are handled in accordance with Our complaints handling policy and procedure, available from our website at: lazardplumbing.co.uk/complaints procedure.
We will only use your personal information as set out in Our Privacy Notice available from https://lazardplumbing.co.uk/.
14.1 Where We install any equipment/fittings which carries a manufacturer’s guarantee or warranty, it will be your responsibility to comply with any directions given by the manufacturer or wholesaler for registering your product purchase and claiming the guarantee/warranty.
14.2 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
14.3 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
14.4 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
14.5 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
14.6 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
15.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales
15.2 As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 16.1 above takes away or reduces your rights as a consumer to rely on those provisions.
15.3 Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
Scope of Work: Lazard Plumbing, Heating and Gas will provide services as described in the attached document (Description of the Works)
16.1 Payment Terms: Unless otherwise agreed, Lazard Plumbing will require a deposit of 25% from the total amount of the works upon acceptance of quotation. Further staged payments will be required following the progress of the job. Lazard Plumbing may require payment for the work completed at any time during installation.
16.2 Change Order: Any deviation from the above quote involving a change in the scope of work or any additional works will be discussed and agreed by both parties before commencement of works.
17.1 We guarantee to repair or replace any defective work that we’ve done, for twenty-four months from the date we did the job.
All parts fitted will be covered by the manufacturer of that particular part.
In the event that a fault is not caused/related to the works carried out by us, charges will apply to rectify the faults.
This guarantee doesn’t affect your statutory rights under the Consumer Rights Act 2015, if applicable, and any laws that replace it. If you want independent advice about your rights, you can speak to Citizens Advice or Trading Standards.
18.1 Quotation proposals are valid for 30 days. Company reserves the right to withdraw proposals or re-quote the project if contract acceptance is beyond 30 days.
19.1 Due to the nature of the works, Lazard Plumbing employees need to park as close to the customers premises, carrying heavy equipment & tools. Lazard Plumbing will always liaise with customers for advice of where to park safely to prevent parking fines. Unless otherwise agreed or organised by customer, Lazard Plumbing reserve the right to add on additional parking charges if required.
20.1 Unless previously agreed, Lazard Plumbing reserves the right to add further charges to quotation, to safely remove rubbish or materials that are not suitable for regular refuse collection by your local council. Lazard Plumbing will not be responsible for removal of skips or building waste that is generated by other parties – agreement precaution on waste disposal will be added to client’s quotation.
21.1 The customer must notify us if they are aware of any asbestos products that are present in the building that we are working. Should any suspect materials be identified during works that may be harmful, the work will stop until the risks will be identified and managed. The customer is responsible with any costs associated with assessment, management and or removal of such products. Lazard Plumbing will bill for works completed to this point.
22.1 Materials supplied by Lazard Plumbing, Heating and Gas will be purchased only from reputable merchants and any issues with any products or errors with/during delivery will be covered by Lazard Plumbing, Heating and Gas. Lazard Plumbing will register the warranty for all materials supplied and installed by us. It’s the client’s responsibility to register the warranty for product purchased by themselves.
We’ll try to get parts from the original manufacturer or our approved suppliers. We’ll try to provide replacements with similar functionality but not necessarily the same features or an identical make and model or type of fitting. For example, we may replace a specific design of tap with a standard one from our range. Or you can give the engineer a replacement part that you’ve bought yourself, that we approve, but we’ll only accept responsibility for our workmanship.
23. Lazard Plumbing, Heating and Gas will not take any responsibility for deliveries, errors, warranties in the event where the client is purchasing the materials. We won’t be able to deal with the supplier in the client’s behalf. All installation delays caused by deliveries or materials faults purchased by client can and will be charged by Lazard Plumbing heating at our standard rate, unless a 48h written notice has been provided.
24.1 We will send you or your authorised contact an email, letter, text message or call you to arrange your annual service. We’ll try to contact you up to three times if we don’t hear back from you after the third time or are not at the property when our engineer visits, we won’t try again and won’t refund the missed annual service cost. You can still contact us at any time to book it. Your annual service may be more or less than 12 months after your last service visit.
24.2 We will service the boiler according to manufacturer instructions.
We will register the service in the boiler book, if the client still has the boiler book.
In periods of local or national high demand for our services (such as cold weather), we prioritise breakdowns and may need to rearrange your annual service.
One of our engineers will visit your home to complete your annual service and include testing the gases your appliance or boiler produces.
If the visit shows that it’s necessary to take your appliance or boiler apart to adjust or clean it, we’ll do so. If we find a problem or fault that needs to be fixed during the visit, we will tell you about it. In the event that the boiler service cannot be carried out due to any boiler errors or faults, there will be a call out charge to investigate the problem. Our engineer will then advise on findings and cost of repairs.
A GSR is a law requirement for rental properties, and it needs to be undertaken every 12 months.
What we will check and record to confirm with the regulation:
25.1.1 Visual inspection of the gas installation, appliance(s) location, terminal, chimney/flue route/position and signs of incomplete combustion
25.2 Appliance burner pressure or gas rate, or both where necessary
Combustion gas analysis where specified in the appliance manufacturer’s servicing and maintenance instructions
25.1.2 Ventilation is clear and sufficiently sized, etc
25.1.3 Flue flow and spillage testing where appropriate for correct operation of flue.
25.1.4 All flame supervision devices and/or other safety controls for correct operation
25.1.5 Investigate any evidence of unsafe operation of appliances.
25.1.6 We will issue a GSR certificate after we do the check where we will capture the findings of the test.
25.1.7 We will leave the certificate with the tenant or send a picture with the invoice.
25.1.8 We will make sure the gas appliances are working safely, this does not mean that we will service any appliances or perform any repairs.
25.1.9 If we find out that there are problems, we will advise.
25.1.10 If we cannot perform the GSR because an appliance is not working, we will advise the cost for the repair or what are the options. In this case there will be a call out charge for the visit.
25.1.11 After the repairs are undertaken we will then carry out the gas safety check and issue a certificate.
25.1.12 The GSR does not include the cleaning of the magnetic filter, should one be installed on the system.
26.1 Your tenants or your letting agents can call us directly to arrange any engineer’s visit.
27.1 Call out charges are applicable to investigate any issues. Payment will be required upfront to secure the call out appointment. You will be sent an email to confirm this appointment and request for payment. Call-out charges are non-refundable.
28.1 If you instruct other trades to undertake our workmanship/repairs, we cannot accept 3rd party invoices. Ensure contact is made with Us in the first instance to allow Us to advise whether the repairs are our responsibility and if so we will remedy free of charge.
29.1 We will carry out any repairs or visits within a reasonable time unless something beyond our control makes that impossible – in which case we will let you know as soon as possible and give you another time when we can visit.
30.1 Usually, we’ll send a Lazard Plumbing Engineer to carry out the work. In some cases, we may send a suitably qualified contractor instead.
31.1 If you move to a new home, you need to tell us as soon as possible. We may start a new agreement, transfer your current agreement to your new address or if you ask us to, cancel it.
32.1 It’s your responsibility to keep us informed of any changes to your contact details including telephone number, address or email.
Missing payments under your agreement
Before we book your repair or visit, we may ask you to pay any missing payments due.
33.1 Our engineers will work on your property if there’s someone 18 years old or older there during the visit. It’s your responsibility to give us access to your property. If we can’t get access, we won’t be able to complete the work, and it’s then up to you to arrange another appointment.
33.2 If you don’t rearrange the appointment, your agreement will continue. After several failed attempts to get into your property, we may cancel your agreement, but we’ll let you know beforehand.
34.1 If you’re not at the property when our engineer visits, you must make sure that there is somebody else present who can give instructions to our engineer on your behalf.
It is your responsibility to get consent from any relevant third parties (such as a neighbour) where you and they, for example, share a water supply pipe or driveway.
35.1 We won’t start or continue doing any work in your home if we believe there’s a health and safety risk, for example, hazardous chemicals, pest infestations, verbal or physical abuse, or harassment. And we won’t return to finish the work until that risk is gone.
If any asbestos needs to be removed before we can repair your boiler, appliance or system, you’ll need to arrange and pay for someone else to remove it and give you a Certificate of Reoccupation which you will need to show us.
36.1 If your boiler, appliance or system is covered by a third-party warranty, it is your responsibility to ensure that any work we do doesn’t affect that warranty.
37.1 If you want an authorised contact, it’s your responsibility to let us know who they are so that we can note it on your agreement.
38.1 It’s your responsibility to follow manufacturer password security guidelines and advice as well as other manufacturer security instructions (including, but not limited to, complying with any firmware and software update notifications) related to internet or mobile- connected devices which are used to communicate with boilers, appliances or systems covered under this agreement.
39.1 From time to time, we may tell you that your boiler, appliance or system needs permanent repairs or improvements to keep working safely.
40.1 Some works may raise the water pressure in the system. The increase of pressure in the central heating system, hot and cold-water pipes may cause leaks to existing pipework. We will inspect and correct where exposed and or reasonable access to the pipework is available. This work may attract additional charges.
41.1 Supply stopcock
If we can’t turn off the external water supply stopcock to your home to complete your repair, it’s up to you to get your water supplier to turn it off.
42.1 We are not responsible for your internet connection nor the data transmission to, or from any boiler, appliance, device or control system.
43.1 We are not responsible for any loss of or damage to, or cleaning of property, furniture or fixtures resulting from your boiler, appliance or system breaking or failing unless we caused it—for example, damage caused by water leaks. We’re also not responsible for any losses incurred due to delayed, rearranged or cancelled appointments.
44.1 We are only able to offer our memberships to properties within the RM1 – RM20 postal areas. We hope to be able to extend this area soon. If your property is outside of this area and you are interested in our cover plans, please contact us.
44.2 Membership automatically renews. Cancel anytime.
44.3 Members do not pay call out charges, however a £55 call out charge will be applied if the repair work identified is not completed by Lazard Plumbing.
45.1 Over time, gas central heating systems build up sludge that can block or narrow your pipes, radiators and boiler parts. We will tell you if your system needs a power flush to work correctly.
45.2 Lazard Plumbing power flush is our way of removing that sludge from your system. A machine is connected to the central heating system that will push efficient chemicals to clean your boiler, pipes and radiators thoroughly, while the dirty water will be replaced with clean water, with a chemical inhibitor added to prevent future build-up. Each radiator is isolated and individually flushed too for an in-depth, precise clean.
Lazard Plumbing Power Flush comes with five years warranty for non- members and a lifetime warranty for as long as you are a member. This warranty is valid as long as the boiler is serviced yearly, and the correct amount of inhibitor is added to the system. This condition is valid only for power-flushed done after the membership started. If the membership is cancelled, the power flushes lifetime warranty is cancelled as well. If the membership is cancelled, you will still be covered by the 5 years warranty for the power flush as long as the boiler is serviced yearly, and the correct amount of inhibitor is added to the system.
47.1 With the Lazard membership we will come out in 2 hours to assess the problem and make the situation safe. This service is only available for gas leaks, water leaks where the supply cannot be isolated, flooding/burst pipes, anything potentially dangerous or life-threatening related to plumbing, heating or gas.
48.1 We will priorities jobs for members depending on emergency and availability. We do not have control over external factors that may prolong this arrival time, such as bad weather conditions.
49.1 All Lazard members receive a 10% discount across all jobs including parts. A maximum of £1000 discount can be applied. Lazard ‘Offers’ do are not apply in conjunction with the 10% membership discount.
50.1 If your membership includes a 360-degree assessment, it is usually carried out in the first 30 days of you taking out the membership or changing address. If your membership consists of a 360-degree assessment and a boiler service, they will be done in the same visit. The assessment is only done once for the duration of the membership.
50.2 During the 360-degree assessment visit, our engineer will fill in a checklist that shows you exactly what we’ve looked at. If we find a problem or fault that needs to be fixed, we’ll advise about it.
51.1 The Standard Lazard Membership does not come with an annual boiler service and/or a gas safety check The annual boiler service or a gas safety check can be added to the membership when you choose our BOILER PLUS, GAS PLUS or PREMIUM package.
52.1 The price won’t go up or down over the period of the agreement unless you change your agreement, or the Government changes the relevant tax rate. We’ll always write to tell you about any change to your price.
53.1 Payments will be taken by direct debit set up by yourself at the time of signing up. All our prices include the relevant taxes at the current rate.
54.1 We’ll write to you or send you an email at least 15 days before your agreement is due for renewal. If you pay by Direct Debit, we’ll keep renewing your agreement automatically, until you ask us to stop.
54.2 You acknowledge and agree that Lazard Property Solutions Limited may act on your behalf to arrange and administer your agreement’s renewal. Details of any charge for this activity will be included in your renewal letter.
55.1 The membership is valid per person and per property. If the member has multiple addresses, she/he will have to sign up for each property in order to claim all the benefits. Only the service discounts and priority jobs will be able transferable to multiple properties owned by the
same member.
56.1 By signing up to Lazard Membership, you agree to the terms outlined in our Privacy Policy. You can read our Privacy Policy here:
https://lazardplumbing.co.uk/privacy-policy