“We”, “Us”, “Our” refers to Lazard Plumbing, Heating and Gas.
“You”, “Client”, “Customer” refers to the person or organisation instructing us to carry out works.
All quotations are valid for 30 days from the date issued unless otherwise stated.
Acceptance of a quotation, whether in writing, electronically, or by instructing us to proceed, forms a binding agreement subject to these Terms and Conditions.
We reserve the right to amend or withdraw quotations not accepted within this period.
Unless otherwise agreed in writing, all invoices are payable upon receipt.
A deposit (typically 25%) is required to secure bookings and schedule works. Further staged payments may be required depending on the size and nature of the project.
We reserve the right to:
Alternative payment terms (e.g. 30-day terms) must be agreed in writing prior to commencement.
We accept payment via bank transfer, card (via secure payment link), and cheque.
All works are based on the details provided at the time of quotation and visible site conditions.
Unless explicitly stated:
We are not responsible for:
Any additional works required will be discussed and agreed and charged accordingly.
Any deviation from the agreed scope of works must be approved before commencement.
Additional works, including those arising from unforeseen conditions, will be chargeable.
The Client is responsible for providing safe and timely access to the property.
Delays caused by:
may result in additional charges and/or rescheduling.
We reserve the right to charge for time lost due to delays outside our control.
An abortive visit charge of £85 + VAT will apply where:
Deposits are non-refundable but may be credited towards future works, provided these are agreed within a reasonable timeframe (typically within 6 months).
The Client is responsible for arranging safe and suitable parking as close as reasonably possible to the property.
Any parking costs, permits, or fines incurred will be added to the invoice unless agreed otherwise.
If parking is not available and works cannot proceed, an abortive visit charge will apply.
All materials supplied by us remain our property until paid for in full.
We are not responsible for:
Delays caused by client-supplied materials may result in additional charges unless at least 48 hours’ written notice is provided.
Waste removal is not included unless explicitly stated.
We reserve the right to charge for the safe disposal of materials not suitable for standard household waste.
We are not responsible for waste generated by other contractors.
The Client must inform us of any known asbestos.
If suspected asbestos is identified during works:
All associated costs are the responsibility of the Client. Works completed up to that point will be invoiced.
We provide a 24-month workmanship guarantee from the date of completion.
This covers defects directly related to the work carried out by us.
This guarantee does not cover:
If we attend a reported issue and determine it is not related to our workmanship, our standard charges will apply.
This guarantee does not affect your statutory rights under the Consumer Rights Act 2015.
We shall not be liable for:
Our liability is limited to the value of the works carried out.
We reserve the right to stop works if conditions are deemed unsafe.
Clients must ensure a safe working environment and disclose any known hazards.
We reserve the right to terminate works if:
All works completed up to termination will be invoiced.
These Terms and Conditions form part of every agreement unless otherwise agreed in writing.
If any provision is found to be invalid, the remaining provisions will remain in effect.