The Lazard Membership is a home maintenance membership provided by Lazard Plumbing, Heating & Gas Ltd. It is designed to help customers maintain their plumbing, heating and gas systems through planned servicing, priority support and member benefits.
Membership benefits are subject to availability, property type, location and the plan selected.
Depending on the membership plan selected, benefits may include:
The exact benefits available under your membership will be confirmed when you join.
Unless specifically stated in writing, membership does not include:
Any additional works required will be quoted separately.
Where an annual boiler service is included within the membership:
Should defects or safety concerns be identified, we will advise you and provide a separate quotation for any required repairs.
The annual service has no cash value and cannot be exchanged for alternative services.
Membership provides priority booking over non-members wherever reasonably possible.
Priority booking does not guarantee:
Priority booking remains subject to engineer availability, workload, weather conditions, location, traffic, access and parts availability.
Active members are entitled to a 10% discount on eligible works carried out by Lazard Plumbing, Heating & Gas.
The discount applies only to quotations issued after the membership commencement date.
The maximum discount available under the membership is capped at a total saving of £1,000 (including VAT) during any membership year.
Once the annual discount allowance has been reached, any further works will be charged at standard rates.
The discount does not apply to:
Membership discounts cannot be combined with any other promotion, offer, negotiated rate or discount unless agreed in writing.
Lazard Plumbing, Heating & Gas reserves the right to amend, replace or remove discount benefits upon membership renewal. Members will be notified of any changes before renewal.
Membership fees are payable monthly or annually depending on the plan selected.
Membership benefits are available only while payments remain up to date.
If payment fails or is missed:
Membership may automatically renew unless cancelled in accordance with these terms.
Lazard Plumbing, Heating & Gas reserves the right to review and amend membership pricing, benefits and discounts at renewal.
Membership may be cancelled at any time by providing written notice to:
Where a member has received benefits exceeding the membership fees paid, Lazard Plumbing, Heating & Gas reserves the right to recover the value of those benefits.
For example, if a member receives an annual boiler service, discounted works or other benefits and subsequently cancels, we may charge the difference between the membership fees paid and the standard retail value of the benefits received.
Membership fees already paid are non-refundable unless required by law.
We reserve the right to suspend or terminate membership where:
Where possible, reasonable notice will be provided.
Customers are responsible for providing:
An abortive visit charge of £85 + VAT may apply where:
Membership is intended for normal domestic use.
Lazard Plumbing, Heating & Gas reserves the right to investigate and restrict membership benefits where excessive, unreasonable or abusive use is identified.
Examples may include:
Our decision regarding fair usage shall be final.
Membership applies only to the registered property and customer listed on the membership account.
Membership cannot be transferred to another property or individual without our written agreement.
If you move home, please contact us to discuss available options.
Where membership is purchased by a landlord:
Membership is intended to assist with planned maintenance and support.
Membership does not guarantee:
We accept no responsibility for failures caused by:
Nothing within these terms excludes liability for death or personal injury caused by negligence, fraud or any liability which cannot legally be excluded.
Subject to the above, Lazard Plumbing, Heating & Gas’ total liability arising from membership shall not exceed the total membership fees paid by the member during the preceding 12 months.
Lazard Plumbing, Heating & Gas reserves the right to amend these Membership Terms and Conditions from time to time.
The latest version will always be available on our website.
Material changes affecting membership benefits or pricing will be communicated to members before taking effect.
Personal information will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.
Information may be used for:
We will not sell your personal information to third parties.
These Membership Terms and Conditions are governed by the laws of England and Wales.
Any dispute arising from the membership shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Lazard Plumbing, Heating & Gas Ltd
Email: support@lazardplumbing.co.uk
Website: www.lazardplumbing.co.uk
Gas Safe Registration Number: 570914